Our secret shopper program is a great tool for you to know what your team is like, even when you are not around.  Restaurants are all about their guests, we can provide valuable feedback from a guest’s perspective.  One unhappy guest can cost your business thousands of dollars each year.

Description

Are you wondering what the overall experience is like for a guest at your establishment?

Are you pondering what areas can be improved to increase revenues?

Are reviews not as positive as you would like?

Our secret shopper program is a great tool for you to know what your team is like, even when you are not around.  Restaurants are all about their guests, we can provide valuable feedback from a guest’s perspective.  One unhappy guest can cost your business thousands of dollars each year.

 

1 Guest check   Times dining out per month   Friends/family told about experience   Months per year   Total loss
$20 x 4 x 7 x 12 = $6720

 

The calculations above are just an example.  Studies show that most people tell 9-16 family and friends about their negative experience.  That means your total loss could be significantly more per year up to $15,360 for every unhappy guest that leaves your business.

Our team of secret shoppers will dine at your business and provide detailed unbiased report about their experience.  We will deliver that report to you and provide suggestions where opportunities exist to increase revenue and the overall guest experience.  We offer customized programs depending on your business needs.

Please contact us for pricing and more information.