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Science of Service is committed to elevating the restaurant industry. Our team is working to see the industry flourish and ensure profitability across the Western Canada. We support restaurateurs by providing seminars and training that will improve your customer experience, encourage more sales and improve your bottom line.
Suggestive selling can be an excellent way to increase revenue. For example by having your team ask every guest that orders fries if they would like gravy, that can increase a check as much as 20%.
Average Check Gravy Upsell Increase in check
$15 + $2.50 = 17%
If each team member can sell an additional drink or dessert, that can increase average checks as much as 30% or more. That’s an increase in revenue for the business while the server makes more in tips.