Newsletter pic March 2019

The previous issue was all about non-verbal communication and the impact on a successful restaurant operation. Verbal communication is the focus of this issue, both (verbal and non-verbal) are essential when providing an exceptional customer experience. Verbal communication plays a vital role in the impressions that are portrayed, both to the customer and team members. What you hear, is as important as what you see. If you have not had the chance to check out the whole article on non-verbal communication here is the link: https://www.scienceofservice.ca/wp/non-verbal-communication-in-the-restaurant/

Keys things to remember is tone, speed, and volume of your
voice when interacting with guests and co-workers alike. 

Speaking quickly can imply being in a hurry and appears to be an unwillingness to listen.  Talking slower…

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